"We selected ICI because of their expertise in the area of disability access training. We found them creative and easy to work with. We are very satisfied with the final products."
- Janet Greenberg Razulis, Administrative Director, Clinical and Operational Programs, Brigham and Women's Hospital, MA
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"Accessible and engaging . . . Our staff and healthcare providers who have viewed the training modules love them, and appreciate learning more about different types of accommodations and resources available to their patients with disabilities."
-Zary Amirhosseini, Disability Program Manager, Massachusetts General Hospital, Office of Patient Advocacy
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"Inclusive Health Care accurately captures and addresses many of the challenges I encountered while volunteering with a disability organization. It's important that a training like this exists to eradicate stereotypes around disability issues."
-Lauren Hudak, MBA candidate, UMass Boston
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"This training fills a need in the health care community."
-Jeff Kilpatrick, health care business professional
Watch Trailer Sign up todayYour challenges:
- Improve the patient experience at your hospital.
- Meet industry standards for effective communication and patient-centered care.
- Achieve the goals of the Department of Justice's Barrier-Free Health Care Initiative.
Our online training can help you reach these goals.
Our training.
Our 30-minute video-based training empowers your staff to provide high-quality care to patients with disabilities.
Main topics:
- Overcoming attitudinal barriers
- Effective communication
- Reasonable accommodations
- Quality care
Features:
- Self-paced
- Available 24/7
- Compatible with your learning management system
- Includes post-testing competency assessment, implementation guide, and additional online resources about disability accommodation and communication
What you'll learn:
Participants in our training learn how to:
- Engage in respectful and effective communication with all patients
- Work with patients to ensure appropriate accommodations
- Accommodate both apparent and non-apparent disabilities
- Be proactive, to prevent problems before they arise
- Collaborate and problem-solve for each patient and situation
How we help.
In 2012, the U.S. Justice Department announced its Barrier-Free Health Care Initiative. This initiative helps enforce the Americans with Disabilities Act in health care settings.
Inclusive Health Care can help your hospital fulfill the goals of this initiative. Our training also helps your organization meet the patient-centered communication standards of the Joint Commission and other national accreditation programs.
Who we are.
Inclusive Health Care was created by the Institute for Community Inclusion (ICI) at the University of Massachusetts Boston and Boston Children's Hospital.
The ICI is a research institute with decades of experience in workforce training and specialized consultation. Our research and training projects support disability inclusion in four main areas:
- Health Care
- Education
- Employment
- Community Life
Please visit us on Facebook to see what we're doing to advance inclusion in New England, nationally, and internationally.